Rewards

Welcome to the Rewards Program on BFC Pay App! Please read these terms and conditions carefully as they govern your participation in the program. This Terms & Conditions apply for rewards program on BFC Pay app.

  1. Definition:

    1. “BFC Points” is the term used to represent the rewards from the BFC Pay rewards program.
    2. “Merchant” is a term used to represent the brands/shops for which a Gift Card or Voucher is issued.
    3.  “Cash Back” is a term used to refer to the value mentioned in the rewards which will be paid back to the user via the user’s BFC Pay Wallet, and which can be used for future transactions within BFC Pay.
    4. “Vouchers” is a term used to refer discount coupons that can be used at a merchant, either online or offline, depending on the voucher type. This will be sent to the user via email with detailed instructions on how to use the voucher. 
    5. “Gift Card” is a term used to refer to the redeemable value mentioned in the gift card against the merchant mentioned in the gift card. It will be sent to the user via email with detailed instructions on redeeming from the merchant. 

  2. Eligibility:

    1. Only fully registered BFC Pay users will be eligible for this program.
    2. All requested actions to be completed by users on the BFC Pay app will be displayed on the rewards homepage to get the reward.
    3. Eligible BFC Pay users must be citizen or residents of Bahrain with valid resident permits.
    4. Certain reward programs may be exclusive to certain user bases as indicated in the BFC Pay app, and only those users will be eligible for those rewards.

  3. Rewards:

    1. The reward is completely randomized using various algorithms to ensure fairness with all user interacting with BFC Pay.
    2. The user can earn various rewards from BFC Pay like “BFC Points”, Cashbacks, Vouchers, and Gift Cards
    3. BFC Points: These points hold a corresponding monetary value in BHD which will be mentioned in the BFC Pay App.
      1. These points can be redeemed in the marketplace in the app, redeemed for ‘Cashback to BFC Pay Wallet’ or ‘Gift Card’ from listed merchants in the marketplace.
      2. The value mentioned in BHD for Cash Back will be sent to the user’s BFC Pay Wallet, which can be later used for various transactions.
    4. Redeemed Gift Cards will be sent as an email with detailed instructions on the redemption process with the relevant merchant.

  4. Validity:

    1. BFC Points earned will have expiry, which will be mentioned in the campaign T&C. 
    2. Cashback has no expiration date as it will be transferred to the BFC Pay Wallet. 
    3. Gift Cards & Vouchers will be issued with an expiration date, which will be mentioned in the email along with the detailed instructions.

  5. Redemption:

    1. BFC Points can be redeemed through the Marketplace, which consists of gift cards from leading brands in Bahrain, or for a cashback to the user's BFC Pay wallet.
    2. Redemption options may vary occasionally, and the current options available will be visible within the BFC Pay App.

  6. Non-transferability:

    1. BFC Points earned under this program are non-transferable and cannot be gifted, sold, or assigned to anyone else.

  7. Modifications: 

    1. We reserve the right to modify, amend, or terminate the Reward Program, in whole or in part, at any time and for any reason without prior notice, and users shall be notified by such means as deemed fair.

  8. Termination:

    1. We reserve the right to terminate any user's participation in the program at any time and for any reason, including but not limited to violating these terms and conditions or our policies/procedures.

  9. Support Channel:

    1. For any support related to the rewards, the user can contact BFC Payments customer support via In-App chat, WhatsApp, Call, etc.

  10. Liability:

    1. We shall not be liable for any loss or damage resulting from the user's participation in the program, including any errors or omissions in calculating or awarding BFC points.

  11. General:

    1. The user undertakes and agrees to indemnify BFC Pay against any loss, damages, liability, costs, and expenses, whether legal or otherwise, which BFC Pay may incur because of these Terms and Conditions or by any breach thereof by the user or the enforcement of BFC Pay’s rights as herein provided.
    2. Each of the provisions hereof shall be severable and distinct from one another. If at any time any one or more of such provisions is or becomes invalid, illegal, or unenforceable, the validity, legality, or enforceability of the remaining provisions shall not in any way be affected thereby.
    3. No forbearance, delay, or indulgence by BFC Pay in enforcing these Terms and Conditions shall prejudice or restrict the rights of BFC Pay, nor shall any waiver of its rights operate as a waiver of any subsequent breach.
    4. These Terms and Conditions have been prepared in English incase of any contradiction between the English and any translated texts of these Terms and Conditions, the English text shall prevail.

  12. Governing Law:

    1. These terms and conditions shall be governed by and construed in accordance with the laws of the Kingdom of Bahrain and subject to the exclusive jurisdiction of the courts of the Kingdom of Bahrain.
    2. By participating in our Reward Program, you acknowledge and agree to be bound by these terms and conditions.