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Frequently asked questions


What is Samsung Wallet?

Samsung Pay got even better. Meet Samsung Wallet! Samsung Wallet is the secure, go-everywhere app for your essentials — keys, IDs, credit cards, membership cards, cash back, and more. All in one spot, all accessible with one swipe. Samsung Wallet includes everything you love about Samsung Pay along with features from Samsung Pass and more.


Is Samsung Wallet different than Samsung Pay?

Samsung Wallet is built on the Samsung Pay app. It includes everything you love about Samsung Pay along with features from Samsung Pass and more.


How secure is Samsung Wallet?

Samsung Wallet goes out of its way to safeguard your privacy. It uses several special security methods, like tokenization, to secure your personal and financial information. Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific ‘Token’ which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards. On top of this, Samsung Knox constantly monitors and protects your phone from malware and other threats. Samsung Knox also includes a security design whereby highly sensitive operations and information, such as fingerprint and payment information, are kept on a portion of your mobile phone’s memory known as a “secure environment.” Normal applications or malware have no access to the information inside it. In a nutshell, Samsung Wallet is super secure.


How does Samsung Wallet protect data?

When you add your payment card to Samsung Wallet, the information is encrypted and sent to Samsung servers and, ultimately, to the card issuer’s payment network (i.e., Visa®, MasterCard®, or American Express®) for approval. A one-time password (OTP) may be requested by the card issuer to verify you are the cardholder. If your card is ever lost or stolen, this will prevent the card from being added to Samsung Wallet fraudulently. This process takes place every time you add a payment card. A new token will be generated even if you are attempting to add a card that was recently removed. The last four digits of the card number will be displayed on the card image in Samsung Wallet to help you manage your cards. When you make a payment, you will need to authenticate your identity by using your fingerprint or Samsung Wallet PIN before the information can be sent to the payment terminal. The merchant will only receive a token, and your payment information will be kept secure. The token will be sent to the payment network, where it will be decrypted and verified against the information stored in a secure vault on their internal networks. Once authenticated, the payment will be approved and sent back to the merchant. Only the payment network and your bank will have information about the actual card information.


What are Samsung Wallet’s main features?

You can add your qualifying credit, debit, gift, membership cards, and certain digital keys to your devices. You can also store and check your personal data and information about qualifying digital assets.

• Add your qualifying Visa, Mastercard, or American Express cards issued by our partner banks and buy things in store, on the web and in participating merchant apps.

• Store passwords, addresses and card details and use it for easier online browsing and shopping with Samsung Pass.

• Unlock, lock, start your car and more from your smartphone with the revolutionary UWB technology.

* All services, features, functionalities, content, user interfaces and benefits described herein may change without notice, and their availability may vary by country/region, device model, carrier and firmware version. Available features and content may vary by country/region, device model, operator and firmware version.


How to open Samsung Wallet?

With Samsung Wallet on your phone, you can check out at your favorite store with no hassle. Samsung Wallet can be accessed in a few ways.

• Swipe up on your phone’s home screen to open the App drawer. Navigate to and tap on the Samsung Wallet app icon.

• If you have the Quick Access shortcut enabled, you can just swipe up from the bottom of your phone’s screen to open Samsung Wallet, even when your phone screen is off or locked.

You are in complete control of how to launch the Quick access shortcut. Open Samsung Wallet, and then open the Menu tab. Tap Settings (icon on the top right), then tap Quick access, and then tap Quick access and default card. Tap your desired switch to turn it on or off.