Frequently Asked Questions
BFC Pay App
1. What is BFC Pay?
BFC Pay is a digital wallet app that allows you to make payments, transfer money, and manage your finances using your mobile phone. It is available for both Android and iOS devices.
2. How do I download the BFC Pay app?
You can download the BFC Pay app for free from the Google Play Store, Apple App Store and Huawei App Gallery.
3. Is BFC Pay secure?
Yes, BFC Pay uses advanced security measures to protect your personal and financial information. The app is also regulated by the Central Bank of Bahrain.
4. What can I do with BFC Pay?
With BFC Pay, you can make payments to merchants, transfer money to other BFC Pay users, pay bills, top up your mobile phone, Cards and more.
5. How do I add money to my BFC Pay wallet?
You can add money to your BFC Pay wallet using your debit card or Benefit Pay App.
6. Can I use BFC Pay to withdraw cash?
you can use your BFC prepaid card which is associated with your wallet to withdraw cash from any ATM in Bahrain.
7. What should I do if I lose my phone or suspect fraudulent activity on my BFC Pay account?
If you lose your phone or suspect fraudulent activity on your BFC Pay account, you should contact BFC Pay customer support immediately to report the issue and take the necessary steps to secure your account.
8. Is BFC Pay available outside of Bahrain?
No, BFC Pay is currently only available to residents of Bahrain.
9. How do I contact BFC Pay customer support?
You can contact BFC Pay customer support by calling their toll-free number, emailing them, or using the in-app chat feature.
10. What are the minimum and maximum transaction limits on BFC Pay?
The minimum transaction limit on BFC Pay is 100 fils, while the maximum transaction limit varies depending on the type of transaction and the user’s account status.
11. Can I use BFC Pay to pay for online purchases?
Yes, you can use BFC Pay to make online payments at merchants that accept BFC Pay.
12. How do I verify my BFC Pay account?
To verify your BFC Pay account, you will need to provide some personal information and documentation, such national ID card.
13. How long does it take for a BFC Pay transaction to be processed?
Most BFC Pay transactions are processed instantly, although some transactions may take longer to complete.
14. Is there a loyalty program for BFC Pay users?
Yes, BFC Pay offers a loyalty program called BFC Loyalty, which allows users to earn points on their transactions that can be redeemed for rewards.
15. What happens if I make a mistake while transferring money on BFC Pay?
If you make a mistake while transferring money on BFC Pay, you should contact BFC Pay customer support immediately to report the issue and request a refund.
16. How do I update my personal information on BFC Pay?
You can update your personal information on BFC Pay by logging into the app and navigating to the “Profile” section.
17. Is there a limit on the number of transactions I can make on BFC Pay?
No, there is no limit on the number of transactions you can make on BFC Pay. However, there may be transaction limits based on the user’s account status and the type of transaction.
18. What happens if I deleted BFC Pay App from my phone?
Your transaction history, balance, and other relevant details will be stored on our servers. If you need to re-install the BFC Pay app, you can log in using your phone number and password to access your account again.
19. How do I track my BFC Pay transaction history?
You can track your transaction history on BFC Pay by logging into the app and navigating to the “Transaction History” section.
20. What should I do if I forget my BFC Pay PIN?
If you forget your BFC Pay PIN, you can reset it by clicking on the “Forgot PIN” option in the app and following the instructions.
21. How do I close my BFC Pay account?
If you wish to close your BFC Pay account, you should contact BFC Pay customer support and follow the instructions provided.
22. Can I use BFC Pay to pay for my utility bills?
Yes, BFC Pay allows you to pay for your utility bills for select providers in Bahrain.
23. What are the fees for using BFC Pay's international remittance service?
The fees for using BFC Pay’s international remittance service vary depending on the destination country and the amount of money being sent. You can view the applicable fees in the app before making a transaction.