Contact Us

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Money Transfer / Bill Payment Support

Our support department is available on all days from 8 AM to 8 PM AST

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Travel Buddy Card / Prepaid Wallet / BFC Pay mobile App related queries

Our support department is available on all days from 8 AM to 8 PM BHT

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Feedback & Complaints

In case the customer does not receive response from us within 4 weeks, the customer has the right to refer the case to the Central Bank of Bahrain (CBB) through the ‘Complaint Form’ on the CBB website or can also email CBB on: complaint@cbb.gov.bh'

We're committed to excellent customer service. For suggestions, feedback or queries, please email us on:

Muhannad Merza
Complaints Officer

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Address

BFC Payments
3rd Floor, Building 1507 Road 150,
Bab Al Bahrain, Manama

Timings: 8AM to 5PM

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